Virgin Voyages Frequently Asked Questions
Q: Will I need a passport for this cruise?
A: Not necessarily. I strongly recommend that all guests travel with a valid passport. If a guest either misses the ship at its scheduled U.S. departure port and needs to travel outside the U.S. to meet the ship, or unexpectedly needs to depart the ship from a foreign port prior to the end of the cruise, a passport would be required to leave or re-enter the U.S. by air.
Q: What documents are required to cruise?
A: A passport is the best travel document to carry to cruise to the Caribbean, Bermuda, Alaska, and other countries. If you do not have a passport, in most cases, a birth certificate and a government-issued State ID are acceptable documents. Guests under the age of 16 will NOT need a government-issued state ID.
Q: What if I'm pregnant?
A: You may cruise as long as you have not entered your 24th week of pregnancy. Contact your doctor to make sure you are safe to travel.
Q: Can I bring alcohol on board from home or from a port of call?
A: Please note that with the exception of wine, all guests are prohibited from bringing alcohol onboard our ships. If you purchase any alcohol at one of our ports of call or in our onboard shops, we will safely store your purchase(s), and either on the final night of the cruise or the morning of debarkation, it will be available for pick up in a designated area. On boarding day, guests may bring onboard two (2) 750 ml bottles of personal wine or champagne per cabin in their carry-on luggage. The corkage fee is $25 at our eateries.
Q: I'm 18, can I bring alcohol on board?
A: While 18+ Sailors can enjoy alcoholic beverages at sea, it's illegal for 18- to 20-year-olds to possess alcohol in Florida.
Q: What if I have a special diet?
A: If you have any food allergy or a dietary requirement that requires Kosher meals or gluten-free food products, please notify the travel advisor at the time of booking.
Q: Are any shore excursions included?
A: Shore excursions are not included in the base package, however, you may look at some of the featured excursions on the cruise app or website.
Q: What are the COVID-19 protocols?
A: Visit their Voyage Well page to see the most up-to-date information.
Q: What does the Voyage Protection cover?
A: Visit this site to review the benefits.
Cruise Line Terms and Conditions:
- You have the most flexibility outside of 120 days prior to your voyage. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Refunds will be issued to your original form of payment.
- After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. For your deposit, you will receive Future Voyage Credit at this time.
- Between 119 and 45 days, any funds paid will be converted to Future Voyage Credit, good to use on any voyage 1 year from the original voyage start date. Sweet deal, huh?
- Within 44 days of your voyage, all funds paid are final. But you do have the option to send a mate in your place up to 48 hours before your voyage if you really can't sail.